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Salesforce for Medical Devices

Medical device companies rely on cloud computing for the speed and flexibility it provides to an industry that’s always in motion. Because there’s no infrastructure to set up or maintain, Salesforce and Force.com can be customized and configured in hours—not weeks or months—to meet the changing demands of your business.

Achieve real-time visibility

Managing sales across multiple channels, geographies, and products is a challenge. Salesforce unifies your operations by providing a single source of truth for data. Gone are the days of consolidating spreadsheets and reports. Dashboards show key metrics—from sales to aggregate physician spend—in real time. Powerful forecasting and analytics ensure an efficient allocation of resources. 

Deliver higher levels of service

In your line of work, it’s critical that you deliver the highest level of service. The Service Cloud powers customer service, technical support, complaint handling, and service and repair for medical devices. Strict security and privacy measures equip our solutions to be used in highly regulated environments, including those subject to FDA 21 CFR part 11.

Improve rep effectiveness

Think anyone will look back fondly on the days of traditional software? Ask your reps. They love cloud computing because it’s easy to use and helps them track, influence, and navigate relationships between physicians, facilities, and GPOs. With mobile access, reps have access to their information on the road—and that means less administrative work at the end of the day.

 

Personalized for you

To extend the power of cloud computing, salesforce.com allows the creation of custom databases. The most common request is to create a clinical cases database, where the sales reps and the clinical reps can enter relevant case information, and customized reports reflecting day to day developments are readily available. Another useful integration is linking expenses to opportunities to get ROI on all marketing campaigns, and linking expense management with Open Payments to create CMS reports.

  • Clinical Cases
  • Knowledge Base
  • Customer Support
  • Complaint Handling
  • Expenses, ROI
  • Open Payments, CMS Reports
  • Leads/Opportunities
  • Quotes, Orders, Contracts
  • Sales Methodologies
  • Sales and forecasting Reports

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We got you covered

  • Administration
  • Development
  • Reports
  • Integration
  • Migration
  • Training
  • Lightning
  • Salesforce1